Terms & Conditions

Please read the terms and conditions for the services we provide.

Appointment Booking & Cancellation Policy

Unfortunately, we have been getting a lot of long appointments either cancelled at short notice or patients simply failing to attend their appointment at all. This has resulted in the practice has being idle for extended periods with no generated income to cover our overheads. It might surprise you to find out that with the fixed costs of: rent, rates, insurances, professional registrations, wages and so on, it costs over £100 per hour just to keep the practice open. We’re faced with the choice of either putting up our prices to compensate for this loss of time or implementing a new appointment policy, so we have opted for the latter.

In light of this, we have made some important changes to how appointments are made and how they can be cancelled. Although we realise the reasons for this do not apply to the majority of patients, in the interest of fairness we have to ensure the policy is the same for everyone.

These changes have been made with immediate effect.

  • We require payment in full at the time of booking, in order to secure your appointment.
  • We require a minimum of 3 working days’ notice for cancellation or rescheduling of appointments.
  • Failure to attend your appointment will result in a fee of £100 per hour of the appointment that is lost.

Arriving Late To Your Appointment

Unfortuntely, it is a regular occurance that patients arrive excessively late to their appointment. When a patient arrives late, it means that that the next patient who has arrived punctually to their appointment, is left waiting.

In light of this, we have made some important changes regarding arriving late to your appointment.

These changes have been made with immediate effect.

  • We reserve the right to refuse treatment should a patient attend an appointment late.
  • This will be deemed as an appointment you have failed to attend and result in a fee of £100 per hour of the appointment that is lost.

A few words from our patients