Terms & Conditions

Please read the terms and conditions for the services we provide.

Appointment Booking Policy

Unfortunately, we have been getting a lot of long appointments cancelled at short notice recently. This means that the practice has been idle for extended periods with no generated income to cover our overheads. It might surprise you to find out that with the fixed costs of rent, rates, insurances, professional registrations, wages, utilities and so on, it costs over £100 per hour just to keep the practice open. We are faced with the choice of either putting up our prices to compensate for this lost time or implementing a new appointment policy, so we have opted for the latter.
In light of this, we have made some important changes to how appointments are made. Although we realise the reasons for this do not apply to the majority of patients, in the interest of fairness we have to ensure the policy is the same for everyone.
The new policy will affect appointments for dental treatment (fillings, extractions, root fillings, CEREC’s etc) but NOT routine check-ups or hygienist appointments. The changes have been made with immediate effect.

  • We now require payment in full for the treatment to be carried out at the next appointment at the time of booking.
  • We will no longer be able to accept payment at the end of the appointment as we did previously.
  • We require a minimum of 5 working days’ notice for cancellation or rescheduling of appointments.
  • Failure to do so will result in a fee of £100 per hour of the appointment that is lost.

This is unlikely to affect the majority of our patients who attend appointments punctually and settle their accounts in full, each and every time. We would rather implement this policy than put up our prices due to the actions of the minority. We thank you for your continued support.

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